Your Current and Future Employees are Now More Prone to Value Workplace Wellness.
|JoAnna Brandi & Company, Inc.
JoAnna Brandi has been in practice since 1990 helping organizations create happy, engaged and productive employees in nurturing their dedication to provide “Exquisite” Customer Care”. She is author of two books on customer loyalty, Winning at Customer Retention and Building Customer Loyalty. She is also the creator of The Practice of Positive Leadership E- Course, and a self-study training program entitled The Customer Care Coach® - The Art and Science of Exquisite Customer Care. Two other projects are her Monday Morning Motivation, a tool to stay focused on keeping customers happy, and her illustrated book: 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World. JoAnna is certified as a Chief Happiness Officer by Florida International University and is a graduate of Dr. Martin Seligman’s Authentic Happiness Coaching program. She has developed one- and two-day workshops on Positive Leadership, because an energized workforce is essential in creating and retaining happy customers! She has served hundreds of organizations spanning a cross section of industries in for-profit and non-profit sectors. JoAnna is certified in Neuro Linguistics, The Art of Empowerment, and has studied Applied Creative Thinking, and Positive Psychology. For the last 25 years, her bi-weekly newsletter delivers insight and wisdom on creating genuine, customer caring people and cultures worldwide. JoAnna serves her clients in many different roles, and has worked for 23 years as a resource for TEC/Vistage, an international group of CEOs. She has coached, consulted and served as the “Chief Inspiration Officer” for the highest management levels nationwide, and is a highly rated speaker at conferences throughout North America. Her workshops and keynotes motivate organizations to get passionate about customers, and raise their “Positivity Ratios”. JoAnna uses email, webinars and video E-courses to keep her inspiring message and practical how-to’s in the forefront of the minds of customer facing employees. She specializes in creating uplifting, value-based workplaces where employees are motivated and customers are happy and loyal. She helps her clients activate that critical link between positivity and profitability, thereby creating “great companies to work for and do business with.”